Blueprint for an Incredible Workplace and Business

What follows are the notes I delivered to my staff. I think they are worth sharing and I’d like to give people some insight into my life as and entrepreneur and owner. If you can learn something as a staff member, manager or partner, I’ve done my job. For my clients, I’d like to even give you all a behind the scenes sneak peak of the philosophies that go into the business.

Fitness System meetings are anything but normal. I take pride in that. I don’t want there to be anything normal about us as a company. I want us to be remarkable. Incredible. Outstanding. Therefore, here are the notes from the last meeting. Follow these principles and we will all thrive and have an incredible workplace and life!

A. Outcome: It’s imperative that all associates know and work toward achieving their desired outcome every single day, every single shift. Outcome based work will yield immense results, while focusing on trivialities will destroy morale. (Example: Clean toilets = incredible environment. So cleaning the toilet is done with the outcome of providing an incredible experience.)

B. Focus: Most people focus on their problems and what is wrong. They focus on themselves and their own needs. I would suggest that focusing on how to deliver more value to others will give everyone a greater sense of accomplishment and well being.

C. Values and Adding Value: What are your values as a person? What is your personal philosophy? What are you doing to add value to others? WE DON’T GET PAID FOR OUR TIME. WE GET PAID FOR THE VALUE WE PROVIDE TO THE MARKETPLACE.

D. 3 Triads That Drive Everything in Life and Business:

1. Character, Positive Attitude and Willingness to Learn—These are the 3 traits of an excellent coworker

2. State Story and Strategy—The story you tell yourself about your job, your coworkers and your clients along with the physical state you bring to work and the strategies you employ will determine how successful and fulfilled you are.

3. Confidence Energy and Enthusiasm—All three are necessary to provide MAKE-YOU-HAPPY CUSTOMER SERVICE.

All of the above require all three parts of the triad to work. Without one, they are a two-legged stool. With all three triads working, you will be living in an incredible state and have and incredible work experience and life. You will also be adding incredible value to everyone around you.

E. Operating by the Golden Rule Principle: Who you are and what you do to provide the value to your coworkers, managers and customers that you wish they would reciprocate to you. “Treat others as you would like to be treated.” Don’t expect your co-workers to perform if you are not willing to step up for them.

F. What Destroys a Workplace: Negativity, Gossip, Focusing on Problems, Lack of Harmony, Lack of Discipline among ALL staff, AND ABOVE ALL—not getting enough leverage on yourself to make sure you do what you say you will do. In other words, what are the consequences for not achieving something? Those with massive leverage accomplish a great deal.

“The path of least resistance makes all rivers and most men crooked.” Most take the easy road. These choices lead to a lack of self-discipline that begins to destroy a person’s humanity.

Words to Know:

Entropy: a lack of order or predictability; gradual decline into disorder. All businesses, relationships and people will naturally turn to disorder and chaos unless there is deliberate action to avoid it.

Habituation: the diminishing of a physiological or emotional response to a frequently repeated stimulus. Whatever we do repeatedly we get used to and we get bored or tired of. This is true for most people in a workplace, a relationship or even with something like driving a car. Habituation causes us to stop paying close attention to things and allow entropy to ensue.

Child or Adult?

Are you an adult or a child? This topic has been discussed much in the media with regards to the current state of millennials. According to Goldman Sachs research, over 30% of millennials (born between 1980 and 2000) live with their parents. The average age of marriage for the generation is 30, compared with age 23 in 1970. Fewer millennials have licenses and cars compared to previous generations. These are all major economic changes that will affect the economy in a major way. And while the law states that a certain age makes someone an adult, in reality, I believe that most people, not just millennials, lack the maturity to be considered such. Here are 20 ways to know that you’ve graduated from childhood into adulthood.

  1. You take responsibility for everything that happens in your life. It’s the highest level of maturity.
  2. You focus on the present and future much more than the past.
  3. You have stopped blaming your parents and upbringing for where you are in life now.
  4. You no longer blame others for the emotions you allow yourself to feel.
  5. You understand that you own your own body and must take responsibility for it and what it produces.
  6. You realize that your primary responsibility is to take care of yourself. That responsibility does not belong to another individual.
  7. You understand that people have different identities and that your values are not theirs.
  8. You stop focusing on trying to change others before yourself.
  9. You realize that everyone is working in their own self-interest, but even the honeybee, which does the same, brings life to the many plants while it serves its own needs. This is a positive thing.
  10. You take care of your physical health and work to improve it daily.
  11. You avoid making excuses about why you “should” do something but “can’t”.
  12. You only associate with those who bring value to your life.
  13. You are working on refining your philosophy daily.
  14. You look for opportunities instead of problems.
  15. You never beg for anything or ask anything of another without offering something in exchange.
  16. You are constantly looking for ways to add value to others through the marketplace.
  17. You have the desire to grow yourself so you can serve the ones you love.
  18. You keep your word and pay your debts.
  19. You do what you believe is right, not because someone is telling you it is.
  20. You have decided to live a great life that you have designed because you are the architect of your life.

 

Life and Death

These are troubling times. Not that there haven’t always been troubling times, it’s just that more of humanity is aware of problems in various parts of the world thanks to technology. Unfortunately, there will be more troublesome events to come. It is unlikely bad things will stop happening. However, it’s important to remember that you choose where you get to live emotionally. You can live in despair and fear. You can live in gratitude and abundance. The choice is yours. Do you want change in the world? Change yourself first. Specifically, there are two things that must change for positive transformations. The first is having a productive philosophy towards life. The second is to live in harmony. If you have these two characteristics, you will thrive. These are the traits needed to maintain life. If you lack these, you will begin to break down and devolve. Life needs harmony and clear thinking. Death does not. Death must be staved off–the death of the business, the relationship, the organism. It is the natural consequence of not having a philosophy of productivity and being in harmony with those around you. Growth or death—it is all very simple.

Those who develop and maintain a positive, productive philosophy will always do well because they take responsibility for everything in their life and control their emotions and responses to the world. These people will also have a natural tendency towards harmony with others. Those who have a productive and positive philosophy understand that harmony is essential for life. Your body must work in perfect harmony to sustain energy and life. If not, it begins to decay and the damage may be irreversible. The same is true with a business culture. A relationship is perhaps the clearest example of why philosophy and harmony are necessary to life. Both people in a relationship must give 100% effort for it to work. They must each have a philosophy of love, responsibility, and compassion. Each must strive to be in harmony with the other. Yet, half of all marriages end in divorce. It’s so simple to see why. It’s the lack of harmony and maintaining a philosophy of positivity. The same goes for the violence so prevalent amongst mankind. All of it can be traced back to the lack of the fundamental characteristics needed to grow and maintain life.

I urge all of my employees to strive for harmony with each other. Most workplaces are toxic and a majority of polls taken of employees show that most have significant issues with their coworkers and managers. This is all due to a lack of harmony. There must exist a desire to be in harmony with all those in your workplace (and in your life) to realize an incredible workplace. Without that desire for harmony, the natural tendency towards problem and decay will occur. If this continues in a business, it becomes part of the workplace culture. Once it’s a part of the culture, it’s nearly impossible to stop without replacing every individual. Often, even the great employees cannot free themselves of the damage done to them by a toxic environment. It warps their philosophy to see the worst in others and seek out problems. If people only knew it was within their own power to change this. An incredible workplace, an incredible relationship—an incredible world begins with each person acting incredible and developing an incredible philosophy. Be mindful of your own personal philosophy. Is it geared towards harmony and growth? Or are you letting your mind erode with the problems of life? Are you thinking clearly—thoughts leading to positive consequences for those around you and your loved ones? If not, change it. Be the change you want to see in the world.

Addicted to Our Problems

We live in a therapy culture. We are taught to talk about our problems so we may find a way to resolve them. Problems, problems, problems. We have become addicted to our problems. People feed off of them. They talk about them to friends, family, and coworkers. Problems are talked about so much it would be safe to assume that people are becoming much healthier emotionally compared to our ancestors. Is this the case? I don’t think it is.

I disagree with the “professionals” that say talking about your problems is healthy. I don’t want you to think that I am a proponent of hiding issues or living in denial. I do think that acknowledging problems is important, but not as important as being focused on your desired outcome. Energy flows to where focus goes. If your focus is your problems rather than your outcome, your problems run your life. Spending too much energy on problems is not healthy—it is toxic.

I don’t talk about my problems much. I readily acknowledge that I have various health issues including spondylitis and asthma. However, I don’t focus on it or talk about it much. My problems are not a part of my identity. I do not let them control me, or the emotional states I live in. Yes, they do exist. No, I am not better talking about them to everyone. Nor is anyone else better off having heard what ails me. I do not direct my energy to what I do not want.

I believe the ancient stoic and Roman emperor Marcus Aurelius gave us sound advice for dealing with problems, “If you are distressed by anything external, the pain is not due to the thing itself, but to your estimate of it; and this you have the power to revoke at any moment.” The Stoics school believed in maintaining tranquility throughout life. They did not believe this was possible if your thoughts and actions were focused on problems instead of your desired outcome. Stoicism is a philosophy worth looking into. I believe reading Seneca or Marcus Aurelius, two men of great wisdom and power, can help you navigate the road of life with a little more perspective.