What follows are the notes I delivered to my staff. I think they are worth sharing and I’d like to give people some insight into my life as and entrepreneur and owner. If you can learn something as a staff member, manager or partner, I’ve done my job. For my clients, I’d like to even give you all a behind the scenes sneak peak of the philosophies that go into the business.
Fitness System meetings are anything but normal. I take pride in that. I don’t want there to be anything normal about us as a company. I want us to be remarkable. Incredible. Outstanding. Therefore, here are the notes from the last meeting. Follow these principles and we will all thrive and have an incredible workplace and life!
A. Outcome: It’s imperative that all associates know and work toward achieving their desired outcome every single day, every single shift. Outcome based work will yield immense results, while focusing on trivialities will destroy morale. (Example: Clean toilets = incredible environment. So cleaning the toilet is done with the outcome of providing an incredible experience.)
B. Focus: Most people focus on their problems and what is wrong. They focus on themselves and their own needs. I would suggest that focusing on how to deliver more value to others will give everyone a greater sense of accomplishment and well being.
C. Values and Adding Value: What are your values as a person? What is your personal philosophy? What are you doing to add value to others? WE DON’T GET PAID FOR OUR TIME. WE GET PAID FOR THE VALUE WE PROVIDE TO THE MARKETPLACE.
D. 3 Triads That Drive Everything in Life and Business:
1. Character, Positive Attitude and Willingness to Learn—These are the 3 traits of an excellent coworker
2. State Story and Strategy—The story you tell yourself about your job, your coworkers and your clients along with the physical state you bring to work and the strategies you employ will determine how successful and fulfilled you are.
3. Confidence Energy and Enthusiasm—All three are necessary to provide MAKE-YOU-HAPPY CUSTOMER SERVICE.
All of the above require all three parts of the triad to work. Without one, they are a two-legged stool. With all three triads working, you will be living in an incredible state and have and incredible work experience and life. You will also be adding incredible value to everyone around you.
E. Operating by the Golden Rule Principle: Who you are and what you do to provide the value to your coworkers, managers and customers that you wish they would reciprocate to you. “Treat others as you would like to be treated.” Don’t expect your co-workers to perform if you are not willing to step up for them.
F. What Destroys a Workplace: Negativity, Gossip, Focusing on Problems, Lack of Harmony, Lack of Discipline among ALL staff, AND ABOVE ALL—not getting enough leverage on yourself to make sure you do what you say you will do. In other words, what are the consequences for not achieving something? Those with massive leverage accomplish a great deal.
“The path of least resistance makes all rivers and most men crooked.” Most take the easy road. These choices lead to a lack of self-discipline that begins to destroy a person’s humanity.
Words to Know:
Entropy: a lack of order or predictability; gradual decline into disorder. All businesses, relationships and people will naturally turn to disorder and chaos unless there is deliberate action to avoid it.
Habituation: the diminishing of a physiological or emotional response to a frequently repeated stimulus. Whatever we do repeatedly we get used to and we get bored or tired of. This is true for most people in a workplace, a relationship or even with something like driving a car. Habituation causes us to stop paying close attention to things and allow entropy to ensue.